At Aussie Chems Supply, we take pride in providing high-quality research chemicals and exceptional customer service. Your satisfaction is our top priority. This Refund Policy outlines the guidelines and procedures for requesting refunds.
1. Eligibility for Refunds
1.1. We offer refunds under the following circumstances:
a. Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order. We will work with you to arrange a return and issue a refund or replacement, as preferred.
b. Non-Delivery: If your order does not arrive within the estimated delivery time frame, please reach out to us to report the issue. We will investigate and take appropriate action, which may include issuing a refund or reshipping the order.
2. Refund Process
2.1. To request a refund, please follow these steps:
a. Contact our customer support team by email or through our contact form with your order number and details of the issue.
b. We will review your request and, if eligible, provide you with instructions on how to return the product.
c. Return the product as instructed, including all original packaging and materials.
d. Once we receive and inspect the returned item, we will process your refund.
3. Refund Timelines
3.1. Refunds will be processed within 45 days of receiving the returned product. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
4. Non-Refundable Items
4.1. The following items are non-refundable:
a. Products that have been used, altered, or damaged after delivery.
b. Shipping fees, unless the return is due to a mistake on our part.
5. Contact Us
5.1. If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We are here to assist you and ensure that your experience with Aussie Chems Supply is satisfactory.
Please note that this refund policy is subject to change, and the most current version will be posted on our website. We recommend reviewing this policy regularly to stay informed about our refund procedures.
Your satisfaction and confidence in our products and services are of utmost importance to us. We appreciate your trust in Aussie Chems Supply.